Wholesale Policies & Procedures

Change of Order / Order Cancellation Fee - Once you submit your order and it has been acknowledged, we begin to process the order. If you wish to change or cancel your order, please email sales@lilialessandra.com within 24 hours of your order acknowledgement and our customer service department will assist you. We will try to accommodate your change request if possible. Please note changes in your order or cancellations are subject to a change fee, 25% of the order total.

Rush Fees will apply to orders that are requested to be shipped on the same day or prior to our standard 7 day lead time. Rush Fee is 25% of the order total. Rush Fees are in addition to the expedited shipping charges.

Returned Orders - We do not accept unauthorized returns. All returns must be shipped with an Authorized Return (AR#) / paperwork. Merchandise may be returned for a full refund less shipping charges within 15 days of order received. Products must be in the original packaging and free of damage to receive full refund. Client is responsible for return shipping charges. A 20% restocking fee will be charged for all returns. Please inspect your order upon arrival for any discrepancies. All other claims or returns must be submitted within 15 days of receipt to your territory sales representative. In the case you do not have a territory sales representative, please submit all return requests to sales@lilialessandra.com.